Check out our Frequently Asked Questions below. If you still need help please contact us.


Where do you ship to?

The United States. Currently we do not offer international shipping.

How long does shipping take?

Depending on where you live and your order type (custom orders take longer to make) 5-10 business days. Products will typically ship via USPS, Fedex, or UPS. We typically ship on Wednesdays & Tuesdays. During holiday seasons, orders will ship Monday-Thursday, however orders may have slightly longer lead times. We will do our best to keep you informed on when you need to order by for the holidays. Please keep in mind it's only me making, shipping, and packaging your orders. I definitely don't have the super human Amazon Prime shipping capabilities. If you have questions about lead times or shipping feel free to reach out to me at hello@pricklypearknitwear.com

How do I track my order?

Once your order ships you will receive a tracking number. If you have any questions feel free to send me an email at hello@pricklypearknitwear.com

My order was delivered but I can't find it.

This thankfully doesn't happen very often but when a package is lost or stolen its such a bummer. Once your order has shipped it has left my hands. I can't do much once a package is handed over to a shipping carrier. Please contact your local shipping carrier's office with your tracking number to see if they can help locate your package.


How do I return an item?

  • Custom orders are non-refundable.
  • Single lot yarns are non-refundable

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please remember everything I sell is made by hand with so much love and care. If you're unhappy with something you ordered please reach out to hello@pricklypearknitwear.com so I can do my best to help make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn & unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at hello@pricklypearknitwear.com with photos of the item you would like to return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note: you are required to cover return shipping costs and will need to send returns to the return address provided in your return instructions.
It's important to remember all our items are handmade & some variations exist. For example, the color variations in our hand-dyed yarn is what makes our each knitted piece and skein so unique.

Custom orders & single lot yarns are non-refundable.

How long does it take to process my return?

Once we receive your returned items It can take 5-10 business days for me to process your return. It can take anywhere from 5-10 business days for your refund to go through once your return is accepted.

Can I exchange for a different item?

To exchange an item we will initiate a return, process a refund, and you can place a new order with the item you would like.


What wool wash should I use?

There are many different options for wool washes, but we use Soak Wash

Soak wash is a gentle eco-friendly rinse-less wash without harsh chemicals, fragrances or dyes.

What size are your beanies and headbands?

Most adult beanies and headbands will fit heads between 21-23 (average head circumference for adults). Children's beanie sizes will be specified in the item's listing.

What are your knits made of?

My knits are made with 100% merino wool unless otherwise specified. I work hard to source sustainable, ethical wools and fibers. Most of the fiber I carry is merino wool unless specified otherwise in the item's listing. If you'd like to learn more about the merino wool we work with and carry visit our merino wool page here

If you have questions about a specific item reach out to me at hello@pricklypearknitwear.com

How do I take care of my Merino Wool

One of the greatest things about merino wool is it doesn't require frequent washes, Merino wool is naturally antimicrobial and odor repellent. feel free to spot clean your beanie with lukewarm water and rinse-less wool wash as needed. I wash my beanies once or twice a winter depending on how often I wear them. For more info on Merino wool and it's care can be found here here.

If you have questions about a specific item reach out to me at hello@pricklypearknitwear.com

Do you offer wholesale pricing on knits?

Yes! I am so honored you would like to consider selling my knits in your shop. Please email me at hello@pricklypearknitwear.com for MOQs and pricing.

Are you looking to carry more fiber artists?

Absolutely always!!! There's never enough yarn! Please email me at hello@pricklypearknitwear.com with your info and options.

I'm a maker too! I would like to sell my creations with you. What's next?

I love meeting, working with, and supporting other artists! Reach out to me at hello@pricklypearknitwear.com

How do you support your local community?

We work with a myriad and non-profits in Northwestern Colorado ranging from helping minority small business owners, mental health support services, and environmental conservation.